Terms and conditions


warning: The English version of the Terms and conditions is for purely informational purpose. Should any contradiction arise between the english version and the spanish version, the latter shall always prevail.

Aviso Legal (ES)



Theses general terms of sale (hereinafter “General terms”) are prepared in accordance with the provisions of the Spanish Civil Code, Spanish Legislative Decree no. 34/2002 concerning information society services and electronic commerce, which govern the supply and sale of products through the http://www.alexandre-shoes.com website (hereinafter the Site) and all its content, property of ALEXANDRE LOPEZ, a commercial company with registered offices/business adress at Calle Pujades número 113 Planta Baja 2º, código postal 08005 de Barcelona.


All materials, including images, illustrations, designs, site layout, photographs, sound, recordings, color combinations, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to ALEXANDRE LOPEZ.


  1. USE OF OUR WEBSITE: Users must operate at all times in compliance with the law, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website.
  2. DATA PRIVACY: To advise you how we handle your personal data that is gathered online, please see our privacy policy.
  3. LEGAL: By using this website and/or placing an order you agree to be bound by our Terms and Conditions and Privacy Policy. Likewise, ALEXANDRE LOPEZ, reserves the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those at the time you place your order.
  4. CONTENT: ALEXANDRE LOPEZ reserves the right to partially modify or withdraw the content of this Website at any time without liability to You.
  5. ACCES: ALEXANDRE LOPEZ, without notice may block access to information www.alexandre-shoes.com either temporarily for maintenance or definitively by closing the web.



  1. PRICES: While we take care to ensure that all prices quoted on our website are accurate, typographical errors may occur. ALEXANDRE LOPEZ reserves the right to verify prices before dispatching an order. If we discover an error in the price of any product(s) You have ordered, we will inform You as soon as possible and give You the option of cancelling the order.
  2. PAYMENT OPTIONS: www.alexandre-shoes.com only accepts Pay pal payments.
  3. TRANSPORT AND DELIVERY: All the orders will be delivered in accordance with the selected delivery method. No orders will be delivered if payment has not been confirmed. Delivery time is within 5 working days for European Union countries. For information on countries outside Europe please visit our logostics@alexandre-shoes.com.
  4. CUSTOMS: Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt.
  5. EXCHANGES AND RETURNS POLICY: You can return any item for an exchange or refund within 15 days of purchase if you are not completely satisfied with it. Direct costs of returning the item(s), will be paid by You in case of wanting a full refund. If exchanging for a similar garment in a different size or colour, no additional delivery charges will be added. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied (by the invoice and any labels or tags are still intact). Your item(s) must be unworn and returned in it’s orginal condition. ALEXANDRE LOPEZ isn’t liable for the products transit back to us. ( Such item(s) which are not in the same conditions as those of delivery or which have been used beyond the mere opening shall not be exchanged or refunded).
  6. GUARANTEE: The products offered in www.alexandre-shoes.com have two years of guarantee for the consumer according to law 23/2003 of June 10 of Guarantees in the Sale of Consumer Goods , if they are encompassed within this regulatory framework or the regulations , if any , would be applicable. The defects caused by misuse of the product and / or not following the instructions for using the same are not covered or included in the warranty.
  7. CUSTOMER SERVICE: For any further questions or query concerning your order feel free to contact our customer service department by mailing customercare@alexandre-shoes.com and we will be get in touch as soon as we can.
  8. LIABILITY: The customer has the responsibility to be able to use the products distributed through www.alexandre-shoes.com . ALEXANDRE LOPEZ disclaims any responsibility for the misuse or abuse to be given to products purchased by the customer.
  9. LEGAL AGE: You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.



Contracts for the purchase of products through our site will be governed by Spanish law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Barcelona courts.